FAQ

FREQUENTLY ASKED QUESTIONS

For your convenience we’ve compiled a list of answers to common questions we receive

General Questions

I AM A DISTRIBUTOR, DO YOU DO BUSINESS WITH END USERS?

NO, our  business model is doing business with distributors and  wholesalers.  We will confirm the people’s business model before we supply price list to them.

Bucksports is a professional supplier on Custom Apparel & Sportswear. We have positioned ourself to own the customization processes from beginning to end. With our own dedicated factories we can deliver professional level apparels in record time. This advantage also lets us keep the prices down while providing top of class materials, performance and service.

IS THERE A MINIMUM NUMBER OF GARMENTS THAT CAN BE ORDERED?

Yes there is. We require a minimum order of 10 sublimation apparels per style, per order. Jackets, hoodies,outdoor garments minimum order of 20 pcs.

For repeat orders from previous orders have no minimums if orderd within two years of original order date.

WHAT IS THE TURNAROUND TIME FOR MY ORDER?

Your garments should be delivered to you within approximately four weeks after we receive your deposit and confirmed order form with you. If you have any special turnaround requirements, please give us a call and we’ll happily discuss them with you.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Stripe, Money transfer.

We have Commonwealth bank account for Australia market and Westpac bank account for New Zealand. Please contact us for bank account details.

IS THERE THE PRICE INCLUDE DUTY,TAX,GST,HST...

NO! All prices not including tax.

Notice the price quoted is exclusive GST/HST ,custom duty & handle cost for the clear goods from custom office. Please confirm with your custom office to notice the policy before importing our goods.

WILL I HAVE TO PAY DUTIES FOR MY IMPORTED TO AUSTRALIA OR NEW ZEALAND?

Yes, All of the orders are shipped direct from my China Base to Client directly. There will be some Taxes or Duties happened possible. We can supply certificate of origin from China to help you to save the Duties. Normally,COO file charge is $30.

As you know China and Australia/New Zealand have free trade agreement, The COO can help you to save some money for import duty but there are still have some GST and handle cost need to be paid. Please ask your Custom Officer to get exactly reply.

Australia Border Force Email: CHAFTA@abf.gov.au; Telephone number: 1300 805 876.
Australia Border Force: https://www.abf.gov.au/importing-exporting-and-manufacturing/importing/cost-of-importing-goods
Australia Border Force Free trade agreements: https://www.abf.gov.au/importing-exporting-and-manufacturing/free-trade-agreements/china

New Zealand Custom Telephone number: Calling from New Zealand 0800 428 786; Calling from Australia 1 800 301 861
New Zealand Custom Service: https://www.customs.govt.nz/business/import/
New Zealand Custom Service Free trade agreements: https://www.mfat.govt.nz/en/trade/free-trade-agreements/free-trade-agreements-in-force/china-fta/

WILL I HAVE TO PAY DUTIES FOR MY IMPORTED TO CANADA?

YES!  For Canada,there is no free trade agreement with China. Our clothing are 100% polyester, so the duty will be 18% of CIF price of apparel value that equals FOB + Freight.Please ask your Custom Officer to get exactly reply.

1 Handle cost
2 Customs Entry Duty=(FOB+Freight) * Duty Rate
3 Customs Entry GST/HST=(FOB+Freight+Duty)*Rate of HST/GST
Recently, Our price quoted is FOB price Plus Freight cost by air.

However, if you have questions regarding tariff classification, rates of duty, permits or other CBSA programs please contact the CBSA’s computerized, 24-hour telephone service (Border Information Service) at 1-800-461-9999, available free of charge throughout Canada; press “0” to speak directly with an agent during regular business hours, Monday to Friday (08:00 to 16:00 local time except holidays). From outside Canada call 204-983-3500 or 506-636-5064, long distance charges will apply. TTY is also available within Canada: 1-866-335-3237.

Canada Border Services Agency: https://www.cbsa-asfc.gc.ca/import/menu-eng.html

HOW DOES YOUR SIZING WORK?

HOW TO WORK WITH THOUSANDS DESIGNS?

template design sampleYou can change colours, garment style, logo and name.

There are very simple, please click here to learn more…

HAVE YOU COOPERATED WITH SOME AUSTRALIA CLIENTS & WHAT IS THEIR COMPANY NAME?

  1. Yes, we have cooperated with some clients around Australia.
  2. Under cooperation policy with our clients, We are not allowed to show our clients information to other companies without my clients approval. Here are some clients we got their permission: Like Hip Pocket Ballarat.

WHY DO CHOOSE US?

Bucksports is a professional supplier on Custom Apparel & Sportswear. We have positioned ourself to own the customization processes from beginning to end. With our own dedicated factories we can deliver professional level apparels in record time. This advantage also lets us keep the prices down while providing top of class materials, performance and service.

Recently, some websites have been using our product images to sell their sportswear. Attention customers: please be careful and only buy products at the our website. These other untrustworthy provider cannot provide high-quality products and will only bring you trouble. Our factories supply all our products, which makes it a quick and efficient process for our customers and us. Our efficiency and lowered operational expenditure can be seen in our great prices for the best products online.

Artwork Requirements

HOW LONG DOES ARTWORK TAKE?

Artwork lead time is generally 3-5 days. Please discuss urgent artwork requirements with us.

CAN I PROVIDE PMS COLOURS FOR MY DESIGN?

Yes, we can colour match to PMS colours for your design. However colour matching is subjective and having a 100% colour match may not be possible due to the difference between colour on card and fabric. Please provide PMS(Pantone matching system) FORMULA GUIDE SOLID COATED (GP1601) colour number, so we can match it. Click view Pantone digital that browse on screen.

PMS stands for Pantone Matching System. A popular color matching system used by the printing industry to print spot colors. This assures that you get the right color when the file is printed, even though the color may not look right when displayed on your monitor.

WILL THE COLOUR BE EXACTLY THE SAME ON ALL THE FABRICS?

Colour may vary slightly when applied to different fabrics. Different weaves can give colours a different appearance.

HOW ABOUT THE LOGO?

We do request the logo to be in vector format suchs as eps/pdf/ai files to meet high quality of dye sublimation printing. If you have a low quality format such as a JPG, BMP or GIF file, we may need to recreate the logo in a higher resolution format which would incur additional fees.

Redraw fees are calculated per each logo. Please allow an add onal time on top of the 48 hours turn around for the job to be completed.

WHAT IS A VECTOR?

A vector file is constructed using mathematical formulas rather than individual colored blocks which can remain editable to adjust text or other graphic elements for print. The common vector file types are EPS, Al and PDF. By having your graphic in this format allows for more creative options for the designer to use such as full colour change, editing all elements and to be able to use the logo in the garment overall design then」ust a simple chest logo. This will allow the logo to be 100% scaleable without losing quality of the logo and all its elements which is perfect for print.

CAN YOU DIGITIZE THE EMBROIDERY LOGO?

Yes, we can assist, the additional cost will apply.

HOW TO DIGITIZE ARTWORK IN EMBROIDERY?

A good embroidery design is keep the balance with production and client’s satisfaction.We have to know some information:
Clearly picture
Size information
Fabrics for embroidery
Fabric colors and embroidery colors will be optional

But at started we need know you more:
For production we need to know how your machine working?
What are the details your machine can embroidery?
Letters and borders and your machine ability in every directions.
We have a EMB and DST file let you test your machine. If you want to get please contact us at order@embfan.com. You can test it with different fabrics and get the result.

CAN I USE A PHOTO OR BITMAPS IN MY DESIGN?

Yes, but the end result will be based on the quality of the image supplied. We need the file to be 300dpi at the final output size required on your product. For example, if you want a 30cm x 30cm image across the front of your polo shirt, you will need to supply an image that is 30cm x 30cm @ 300dpi.

Illustrations can be redrawn with the price depending on the details required to redraw. Please allow an additional time on top of the 2 business days turn around if requesting a redraw of an illustration.

HOW MANY LOGOS CAN I ADD TO MY DESIGN?

You can add unlimited logos/sponsors to your product. Please supply logos as vector graphics when possible. Your artwork may require extra time to complete if a large number of logos are required.

HOW TO PLACE THE LOGO AND SPONSOR POSITING IN APPAREL?

We have a suggestion for place logo placement & sizing index, please click the link.

CAN YOU PROVIDE SPECIAL PROCESS CUSTOM LOGO?

Yes, there is a variety of logo production process. Sulimation, embroidery, screen printing, heat transfer, woven, applique and so on. Individual needs and experience will dictate your choice here, click the link learn more.

I AM NOT A DESIGNER, HOW CAN I WORK WITH YOUR DESIGN TEAM TO GET THE JOB DONE?

There are three different options. First, you can pick and choose the design from our online design template 700+ library in which our design team is continuously uploading new designs. Second, you can source your own design concept through internet surfing.  Finally, you can download our pattern template form websit, and design your artwork by yourself.

CAN I ADD INDIVIDUAL NAMES AND/OR NUMBERS TO MY GARMENT?

Yes, you can. Please double check all spelling, numbering and sizing as we print exactly what is contained in the names and numbers sheets provided. Please take note – certain fonts contain only uppercase or lowercase text and some non text characters may not appear as expected. Some fonts and numbers may need to be scaled to fit smaller sized patterns.

Thease are some on-field numbers front to choose from.

HOW MUCH DOES ARTWORK COST?

Our artwork charges are affordable, and in some instances the artwork is free! Please contact us to discuss your requirement.

Ordering & Delivery

WHAT IS DYE SUBLIMATION?

Dye sublimation is a digital printing technology that enables the reproduction of colourful images on common everyday items, including clothing and novelties.

You create an image on your computer, print it onto special transfer paper using sublimation inks, and then apply the paper with the image onto the item to be decorated. Using a heat press, the transfer paper is pressed onto the surface at 240 degrees, which then causes the sublimation inks to “transfer” from the paper to any pol􀀂mer fibres within the substrate. After about a minute, the heat is removed and the transfer paper 1s peeled off, leaving behind a permanent full colour image on the substrate.

Sublimation ink is unique in its ability to convert from a solid to a gas without going through a liquid form. The conversion is initiated by heat and controlled with pressure and time. The high temperature – from a heat transfer press – opens the pores of the polymer and allows the gas to enter. When the temperature drops, the pores close and the gas reverts to a solid state. The print then becomes part of the polymer.

Hard items including ceramics and metals require a special coating to accept the sublimation inks. However, you do not need any coating on 100% polyester items such as mouse mats and 100% polyester fabric. We stock a wide range of sublimation printable fabrics.

WHY WE USE SUBLIMATION TO CUSTOM APPAREL AND SPORTSWEAR?

What is custom sportswear requirement?
Name and Number will be reqiurement;
Many different sponsor logos need to add on sportswear;
lots different colors and  shading colors may added to make your team special;
Good quality to control;
Control the cost for budget tight;

Benefits of sublimation:
Numbering can be done when printing eliminating the need to have hot sweaty plastic numbers on the back;
Logos, names, numbers and sponsors can be included in the design in full color;
Design is virtually unlimited, from simple shapes and colors to blends, shadows and photographic images;
Garments do not fade and printing does not crack;

Some times: Price can be cheaper than tradition-paneled garments with the additional costs of embroidery, numbers, lettering and screen-printing;

ARE YOU DEALING IN SUBLIMATION ONLY OR DO YOU OFFER CUT & SEW SERVICE?

We can handle sublimation and cut and sew, But for our cut and sew range, we can only supply some fabrics in good quality not like marketing fabrics.
We have two different fabrics one for polo shirt and t-shirt, The other for jackets and hoodies.

IS THERE A MINIMUM NUMBER OF GARMENTS THAT CAN BE ORDERED?

Yes there is. We require a minimum order of 10 sublimation apparels per style, per order. Jackets, hoodies,outdoor garments minimum order of 20 pcs.

For repeat orders from previous orders have no minimums if orderd within two years of original order date.

IS THERE A MINIMUM NUMBER OF REPEAT ORDERS?

No MOQ for repeat orders.

Repeat orders from previous orders have no minimums if orderd within two years of original order date.

CAN I ORDER A SAMPLE?

Absolutely! In fact we encourage sampling. We have worked tirelessly to develop a world class pre-production sampling service. Sampling provides peace of mind for you and for us. In general terms pre-production samples will take two weeks.

HOW TO WORK WITH THOUSANDS DESIGNS?

template design sampleYou can change colours, garment style, logo and name.

There are very simple, please click here to learn more…

CAN YOU DEVELOP THE PATTERN BASE ON MY PHYSICAL SAMPLES?

Yes.

CAN YOU CUSTOM MADE MY LABELS AND ACCESSORIES?

Yes, We can make your own neck labels with your brand. For sample and small run orders, we can make sublimation labels for free, For woven labels and other accessroies there are some cost to custom made, If you need contact us. Branding-custom all details with your logo, including woven label, woven badge, wash label, hang tag, box, sticky tape, neck tape, tec;

CAN I MIX AND MATCH THE FABRIC FOR MY PRODUCT?

ARE YOUR FABRICS UV RESISTANT?

Learn more about UPF 50+ Technology Fabric, click here.

DO YOU CARRY ANY STOCK FABRICS?

We hold a huge range of pre-dyed stock  fabrics to ensure prompt delivery, click to get dyed stock fabric colour chart. More than 18 standard colours are available. Custom colours can be dyed to match if the required quantity is sufficient.

Pricing & Deal

WHERE CAN I FIND INFORMATION ON PRICING?

Pricing is dependent on many factors such as quantity required, product style and fabric type.
Please refer to the price list.

CAN I PURCHASE AN INDIVIDUAL ITEM FROM BUCK SPORTS?

No, sorry. Individual items are not available for purchase from Buck sports. We only accept a minimum order of 10 garments for each style and design.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Money transfer.

We have Commonwealth bank account for Australia market and Westpac bank account for New Zealand. Please contact bill@manufactoryonline.com for bank account details.

CAN I PAY MY INVOICE BY CREDIT CARD?

Credit card payment accepted by Stripe.

Recently, BUCK SPORTS can accept the payment in AUD, NZD, USD and CAD, Four different currencies credit card payment. If you have Visa, Master or American express credit card you can pay it now. It is safe and very popular by stripe payment. The handle cost is only 3% total payment amount. If you want to pay your invoice by credit card. you can let us know, we can active the payment stripe gate for you.

WILL I HAVE TO PAY TAXES/DUTIES FOR MY INTERNATIONAL ORDER?

Yes, All of the orders are shipped direct from my China Base to Client directly. There will be some Taxes or Duties happened possible. We can supply certificate of origin from China to help you to save the Taxes/Duties. As you know China and Australia have free trade agreement, The COO can help you to save some money for import duty but there are still have some duty need to be paid. Please ask your Custom Officer to get exactly reply.
Normally,COO file charge is $30.

HAVE YOU COOPERATED WITH SOME AUSTRALIA CLIENTS & WHAT IS THEIR COMPANY NAME?

  1. Yes, we have cooperated with some clients around Australia.
  2. Under cooperation policy with our clients, We are not allowed to show our clients information to other companies without my clients approval. Here are some clients we got their permission: Like Hip Pocket Ballarat.

DO YOU PRODUCE FACTORY DIRECTLY?

Yes, We are a professional factory. Learn more factory production details, please click to view.

CAN YOU PROVIDE FAIR LABOUR DECLARATION?

WHAT ARE THE TERMS OF USE?

  1. Acceptance of Terms
    • You agree to and are bound by the terms and conditions set forth below and in any modified or additional terms that Bucksports may publish from time to time (collectively, the “Terms of Use”). If you do not agree to all of the terms and conditions contained in the Terms of Use, do not access or use this Site.
    • Bucksports may change these Terms of Use from time to time. Your continued access or use of the Site constitutes your acceptance of such changes. Your access and use of the Site will be subject to the current version of the Terms of Use, rules and guidelines posted on the Site at the time of such use. Please regularly check the “Terms of Use” link on the home page of Bucksports.com to view the then-current terms. If you breach any of the Terms of Use, your license to access or use this Site shall automatically terminate.
  2. Intellectual Property; Limited License to Users
    • Subject to your compliance with these Terms of Use, any applicable license agreement with Bucksports, and the law, you may access and use the Site. Bucksports remains the sole owner of all right, title, and interest in the Site and reserves all rights not expressly granted under these Terms of Use. Bucksports may modify, replace, or discontinue the Site or any part thereof at any time, for any reason, with or without notice, in Bucksports’s sole discretion. Bucksports provides the Site on an “as is” and “as available” basis.
    • All content on this Site, including but not limited to Images, Footage, Music, and related metadata (collectively the “Bucksports Content”), as well as the selection and arrangement of the Bucksports Content, are protected by copyright, trademark, patent, trade secret and other intellectual property laws and treaties. Any unauthorized use of any Bucksports Content violates such laws and this Terms of Use. Except as expressly provided herein or in a separate license agreement between you and Bucksports, Bucksports does not grant any express or implied permission to use the Site or any Bucksports Content. You agree not to copy, republish, frame, link to, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the Site or any Bucksports Content. In addition, you agree not to use any data mining, robots or similar data and/or image gathering and extraction methods in connection with the Site or Bucksports Content.
    • Unless you enter into a license agreement with Bucksports you may not download, distribute, display and/or copy any Bucksports Content.
    • In the following cases, you need to contact Bucksports to purchase enhanced image license USD $99 each design image.
      • Incorporated into merchandise intended for sale or promotional distribution (collectively “Merchandise”), including, without limitation, textiles, artwork, magnets, wall-art, calendars, toys, stationery, greeting cards, and any other physical reproduction for resale or distribution, provided that such Merchandise incorporates material creative or functional elements apart from the Image(s).
      • Incorporated into film, video, television series, advertisement, or other audio-visual productions for distribution in any medium now known or hereafter devised, without regard to audience size, provided the budget for any such production does not exceed USD $10,000;
    • You may not remove any watermarks or copyright notices contained in the Bucksports Content.
  3. Information You Provide
    • Bucksports (or third parties acting on its behalf) may collect information related to your use of the Site. Third-party platforms through which you access the Site may collect information related to your use of such third-party platform and make such information available to Bucksports subject to your agreement with the applicable third-party platform. Bucksports’s collection and use of all such information shall at all times conform to this Terms of Use, the Bucksports Privacy Policy, and applicable law.
    • Bucksports will use and protect your personal information, such as your name and address, in accordance with the Bucksports Privacy Statement, the contents of which are incorporated by reference into these Terms of Use.
  4. Limitations

agree that you shall not:

  • Engage in any conduct that shall constitute a violation of any law or that infringes the rights of Bucksports or any third party.
  • Violate any applicable laws or regulations related to the access to or use of the Site, or engage in any activity prohibited by these Terms of Use.
  • Violate the rights of Bucksports or any third party (including rights of privacy and publicity) or abuse, defame, harass, stalk or threaten another.
  1. Restriction and Termination of Use
    • Bucksports may block, restrict, disable, suspend or terminate your access to all or part of the Site and/or Bucksports Content at any time in Bucksports’s discretion, without prior notice or liability to you. Any conduct by you that, in Bucksports’s sole discretion, restricts or inhibits any other person or entity from using or enjoying the Site is strictly prohibited and may result in the termination of your access to the Site without further notice.
  2. Indemnification
    • You agree to defend, indemnify and hold harmless Bucksports, its subsidiaries, affiliates, licensors, employees, agents, third party information providers, Submitters and independent contractors against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to your conduct, your use or inability to use Site, your breach or alleged breach of the Website Terms of Use or of any representation or warranty contained herein, your unauthorized use of the Bucksports Content, or your violation of any rights of another.

EFFECTIVE DATE: December 01, 2018

I'D LIKE TO KNOW YOUR PRIVACY POLICY.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. For more information, click here.

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